When a customer needs help with a product, they contact the call centre of the company that makes the product. People who work at this job handle incoming calls or emails and direct the issue to the proper representative. This is one field that appears to have an infinite future need.
Customers may need technical assistance or have specific questions about warranties, store locations or other company-related information. A call centre is staffed by several operators and a supervisor. Extensive knowledge of the company’s products is essential to this job, as are excellent communication skills and a patient personality. It helps to have good organizational skills and to be able to solve problems on the spot.
Operators can typically be hired with just a high school diploma. Supervisors are either promoted from within or need to have an associate’s or bachelor’s degree in a field such as personnel management or communications. Supervisors can make as much as C
$43,000 a year, while operators typically start out around C
$24,000 or are paid hourly wages.